Confirm before paging
Use confirmation windows, independent probes, service-health context, and maintenance checks so transient noise does not become unnecessary on-call work.
27 example rules · 25 fields · Public CSV · No signup
Give every RMM alert an owner and a clock.
Define what confirms an alert, who responds first, when it escalates, when customers hear about it, what evidence closes it, and who reviews false positives.
Download the CSVBuild the monitoring policyMeasure alert noiseReduce noisy rulesDefine the SLA clocksRead the escalation policy guideCISA MSP guidance
Separate response from acknowledgement
Set a target for accepting responsibility and another for starting or completing the response. Escalate when either target is missed.
Make suppression specific
Suppress only the exact device, rule, signature, change, or time window that explains the event. Keep evidence and an explicit end time.
Close with proof
Require recovery checks, ticket or incident links, affected-scope reconciliation, and a review owner for noisy or missed alerts.