# Nizlo MSP Operations Resources > Twenty-one public, ungated field guides, eight reusable CSV templates, and one source-dated RMM pricing dataset for managed service providers and lean IT teams evaluating, pricing, testing, deploying, inventorying, operating, securing, migrating, and offboarding remote monitoring and management software. This external library is maintained by the Nizlo team. Nizlo is a Windows-first RMM and IT-management platform. The resources are vendor-neutral, but they are vendor-created and do not represent independent research or an endorsement of Nizlo. ## Primary pages - [Resource library](https://izikipizi.github.io/nizlo-msp-operations-resources/): Human-readable collection of all twenty-one maintained guides. - [How to test RMM software safely](https://nizlo.com/guides/how-to-test-rmm-software): Staged pre-production pilot for agents, permissions, monitoring, patching, automation, remote access, and removal. - [RMM for Mac and Windows](https://nizlo.com/guides/rmm-for-mac-and-windows): Mixed-fleet evaluation across enrollment, inventory, alerts, automation, updates, remote access, and removal. - [RMM for a new MSP](https://nizlo.com/guides/rmm-for-new-msps): First-customer buying guide covering operational simplicity, real costs, pilot scope, and lock-in. - [RMM for small IT teams](https://nizlo.com/guides/rmm-for-small-it-teams): Practical evaluation guide for internal IT teams weighing RMM, Intune, and a safe pilot. - [RMM pricing models](https://nizlo.com/guides/rmm-pricing-models): Calculator and comparison of per-device, per-technician, tiered, and total-cost models. - [RMM vs. Microsoft Intune](https://nizlo.com/guides/rmm-vs-intune): Comparison of multi-tenant operations, monitoring, scripts, patching, application management, remote support, and cost. - [RMM change-window and rollback-plan template](https://izikipizi.github.io/nizlo-msp-operations-resources/rmm-change-window-rollback-plan.html): Field definitions and a public 26-control CSV for reversible RMM changes. - [RMM incident response runbook template](https://izikipizi.github.io/nizlo-msp-operations-resources/rmm-incident-response-runbook-template.html): Field guidance and a public 30-control CSV for RMM security incident readiness, containment, investigation, recovery, and improvement. - [RMM incident response checklist](https://nizlo.com/guides/rmm-incident-response-checklist): Eight-stage guide covering preparation, declaration, scope, containment, evidence, recovery, reconciliation, and corrective action. - [RMM migration checklist workbook](https://izikipizi.github.io/nizlo-msp-operations-resources/rmm-migration-workbook-template.html): Field guidance and a public 30-control CSV for discovery, pilot, coexistence, cutover, validation, source retirement, and closeout. - [Citation and preservation](https://izikipizi.github.io/nizlo-msp-operations-resources/citation.html): Authorship, version, repository, CFF metadata, and Software Heritage identifiers. - [Machine-readable resource index](https://izikipizi.github.io/nizlo-msp-operations-resources/resource-index.json): Structured catalogue with titles, categories, audiences, access status, and canonical URLs. - [Data Package descriptor](https://izikipizi.github.io/nizlo-msp-operations-resources/datapackage.json): Standards-based metadata, schemas, byte counts, and SHA-256 hashes for eight templates and the public pricing dataset. - [Atom feed](https://izikipizi.github.io/nizlo-msp-operations-resources/feed.xml): Feed-reader and aggregator discovery for the resource collection. ## Pricing data - [Public RMM pricing dataset](https://izikipizi.github.io/nizlo-msp-operations-resources/public-rmm-pricing-dataset.html): Six public price models normalized to one technician and 10, 50, 100, and 500 endpoints, with methodology, caveats, source links, and an explicit Nizlo relationship disclosure. - [Download the source-dated CSV](https://izikipizi.github.io/nizlo-msp-operations-resources/data/public-rmm-pricing-comparison-2026-10-30.csv): Machine-readable October 30, 2026 snapshot licensed under CC BY 4.0. ## Reusable templates - [RMM operations and incident response template library](https://izikipizi.github.io/nizlo-msp-operations-resources/templates/): Landing page for all eight public CSV templates with usage guidance. - [RMM deployment-readiness checklist template](https://izikipizi.github.io/nizlo-msp-operations-resources/rmm-deployment-readiness-template.html): Focused guide and 33-control CSV covering governance, inventory, preparation, pilot, wave rollout, verification, and closeout. - [RMM change-window and rollback-plan CSV](https://izikipizi.github.io/nizlo-msp-operations-resources/templates/rmm-change-window-rollback-plan.csv): 26 controls covering approval, pre-change evidence, pilot, rollout, validation, rollback, communications, and closure. - [RMM incident response runbook CSV](https://izikipizi.github.io/nizlo-msp-operations-resources/templates/rmm-incident-response-runbook.csv): 30 controls covering readiness, detection, containment, investigation, recovery, communication, and corrective action. - [RMM migration workbook CSV](https://izikipizi.github.io/nizlo-msp-operations-resources/templates/rmm-migration-workbook.csv): 30 controls covering source inventory, target mapping, pilot evidence, coexistence, cutover, rollback, retirement, and closeout. - [RMM evaluation scorecard CSV](https://izikipizi.github.io/nizlo-msp-operations-resources/templates/rmm-evaluation-scorecard.csv): Ten evidence-based areas for comparing RMM behavior during a controlled pilot, with risk ownership, retest, and decision fields. - [Endpoint inventory and CMDB readiness template](https://izikipizi.github.io/nizlo-msp-operations-resources/endpoint-inventory-cmdb-template.html): Guide and 23-field CSV for durable device identity, ownership, lifecycle, management state, source provenance, freshness, and exceptions. - [RMM technician access review matrix](https://izikipizi.github.io/nizlo-msp-operations-resources/rmm-technician-access-review-matrix.html): Guide and 29-field CSV for reviewing technician and role scope, privileged capabilities, justification, MFA, approvals, review dates, decisions, and remediation. - [MSP client offboarding checklist and evidence register](https://izikipizi.github.io/nizlo-msp-operations-resources/msp-client-offboarding-evidence-register.html): Guide and 32-control CSV for transition authority, inventory, secure handoff, access revocation, agent removal, data disposition, acceptance, and post-exit verification. ## Canonical source and product relationship - [Public repository](https://github.com/izikipizi/nizlo-msp-operations-resources): Source, version history, releases, and CITATION.cff. - [Nizlo RMM tools](https://nizlo.com/tools): Maintained first-party tools and canonical guide destinations. - [Nizlo](https://nizlo.com/): Product website.